We are committed to safeguarding the privacy of our website visitors and salon visitors; this policy sets out how we will treat your personal information.
WHAT INFORMATION DO WE COLLECT?
We may collect, store and use the following kinds of personal data:
(a) information about your visits to and use of this website;
(b) information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.
(c) information about your visits to Figaro London Hair & Beauty on Lever Street London EC1V 3RQ.
INFORMATION ABOUT WEBSITE VISITS
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the websites usability, and for marketing purposes. This is standard for the majority of websites.
USING YOUR PERSONAL DATA
(a) Improve your browsing experience by personalising the website.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
Personal data submitted when booking an appointment with us may include your name, email address and telephone number. You provide these personal data voluntarily, through forms on our Site or appointment booking system, through email you send to us, or through other means of communication between you and us. These data are stored in our secure booking system provided by Mindbody.
When creating your online profile in our booking site or app, you are asked whether you’d like to receive any promotional messages from us, and whether you’d like to receive reminders for your appointments. Please choose what feels right for you. We would never sell your personal details to any third parties and will only ever use them according to your permission preference.
Additionally, we may store data of your past visits eg. appointment types, payment amounts and means (eg. cash or card), notes on any formulas that’s been used, existing health conditions that we need to be aware of when performing a treatment. These are all for the health and benefit of yourself and are stored safely and securely on Mindbody’s servers.
When you contact us, we may keep a record of your communication to help solve any issues that you might be facing.
Credit or debit card details are never stored and payment slips are always securely kept.
Only employees and staff members of Figaro London may see your personal data when on the premises. They’ve been trained on data protection and data safety and practice the strictest confidentiality measures.
Accessing and Updating Your Personal Information
If you have provided us with your personal information, you may have the right to inspect the information stored by us for accuracy, or may request that the information be removed from our files (right to be forgotten). We may require that you verify your identity before we act on a request to edit or remove your information.
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
SECURITY OF YOUR PERSONAL DATA
We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. In case of an unlikely data breach, we will notify you within 72 hours.
We will store all the personal information you provide on our secure servers and this may be downloaded to individuals PCs for the intention of better serving your request.
This information will be periodically removed from our systems.
Social Media and Online Engagement
We occasionally use a variety of new technologies and social media options to communicate and interact with customers and potential customers. These sites and applications include popular social networking and media sites, open source software communities and more. To better engage the public in ongoing dialog, we use certain third-party platforms including, but not limited to, Facebook, Twitter and Instagram. Third-Party Websites and Applications (TPWA) are Web-based technologies that are not exclusively operated or controlled by us. When interacting on those websites, you may reveal certain personal information to us or to third parties. Other than when used by our employees for the purpose of responding to a specific message or request, we will not use, share, or retain your personal information.
You may instruct us to provide you with any personal information we hold about you. Provision of such information is free of charge, in an electronic format, and will be provided within 30 days.
You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email (to firstname.lastname@example.org) at any time.
THIRD PARTY WEBSITES
The website contains links to other websites. We are not responsible for the privacy policies of third party websites.