Coronavirus Update

Coronavirus update

Keeping our spirits up – in true British style

That’s not to say that we aren’t taking things seriously. We are aware of the growing concern around Coronavirus and we are working hard to ensure the safety and health of our customers, colleagues and partners. We are keeping a close eye on the government’s and the WHO’s latest updates, announcements and advice, and seek advice from the NHS and Public Health England as and when necessary.

At this point in time, the UK is in the “Delay Stage” of fighting the virus, meaning that healthy people can go to work, visit public places and go to school. Those who have developed a new and continuous cough and/or have fever of around 37.8 must stay at home and self isolate. We are monitoring the recommendations and should this change, we’ll make sure to adhere to the new rules so we can do our fair share to guarantee the safety of everyone.

But for now, our doors are still very much open, and our guys are waiting to welcome you. No hand shake upon meeting, we’re opting instead for a namaste style greeting these days if you don’t mind. 🙏

Keeping you safe


We’ve had no infections among our colleagues.

Customers whom we serve are also quizzed about their health prior to any hair or beauty service. So far, we’re in the all clear and we’ll do everything to keep it that way.

In this notice, we wanted to let you know about the usual and the extra steps that we are now taking to ensure continuous hygiene and safe operations, so that we can take care of everyone who’s in our premises. We would like to kindly ask for your help and assistance when visiting us:

  • When you arrive for your appointment, we will ask you to use the hand sanitiser in the reception area or go and wash your hands prior to commencing any service.
  • We clean and sanitise all tools and equipment between customers, and make sure that chairs, treatment beds, door handles, toilet flush, card machines are disinfected multiple times a day.
  • Any colleague who feels ill is requested to stay at home and self isolate. (So far, we’re doing ok.)
  • Colleagues are requested to wash their hands every hour, irrespective whether they’ve served a customer in that hour or they didn’t.
  • We introduce daily temperature checks for colleagues commencing Tuesday 17th March onwards.
  • We no longer do ‘dry’ hair services (eg. fringe trim or dry clippers cut). Anyone who comes for a hair service will have to have their hair washed thoroughly by our hairdressers.
  • We reduce the number of hair and beauty appointments we take at any one time during the day to avoid having more than 6 people including staff in the premises. As far as we understand, 5-6 is a critical number when it comes to community transmission, which is why we feel it’s best keep the number of appointments down. We still intend to serve everyone, please bear with us if we need to adjust timings – this is to ensure everyone’s safety.
  • We no longer serve tea, coffee and refreshments in the salon to avoid potentially infectious cups and glasses.
  • We will ensure that we have enough soap available in the hand wash areas at all times. Keep your hands clean by washing thoroughly for at least 20 seconds with soap and water.🧴
  • Hand towels in the hand wash areas are always clean and they are used once only. After each use, they are to be left in the designated container. Used hand towels are then collected at the end of each day, and washed at high temperature to make sure all viruses and bacteria are killed.
  • We provide hand sanitisers in the reception area (while stocks last). Please use them. (We just managed to order more and are working with our suppliers to increase our stock. 🤞)
  • Plentiful supply of loo roll is also at the ready. 🧻🚽


Keep calm and carry on …


In summary, we’d like to ask politely that you:

  • Do not come to the salon if you are unwell. Do not come to the salon if you’ve developed a cough and/or if you are feverish. Should you be unsure, please call NHS111 for more information.
  • Keep your hands clean at all times.
  • Carry tissues with you and use them to catch your coughs and sneezes and then dispose of them immediately in the bins provided. Then please wash your hands with soap and water, or use hand sanitiser. If you don’t have time to reach your tissues because the cough or sneeze is so sudden, use your inner elbow to catch the particles and then clean your hands.
  • Follow the UK Government’s latest advice and adhere to them at all times.


We are aware that this situation may change at any time, which is why we’re monitoring the news on a daily basis or more often if necessary and will continue to provide regular updates here.

Thank you very much for your cooperation.

We will get through this!

Figaro London’s hair & beauty team


Page last updated: 16th March 2020 @ 12 noon UK time